FAQ
Please follow these artwork guidelines to ensure the highest quality branding.
• Use and supply vector-based artwork.
• Illustrator compatible EPS or PDF with all fonts outlined.
• Indicate any critical colour elements with the correct PMS colours.
• All Pantone colours should be supplied as Pantone Coated (PMS C) colours.
• All details need to be “embedded” in the file, i.e. no linked artwork should be provided.
• Bleed is crucial when printing edge to edge. Artwork must extend beyond the finished and trim size dimensions.
• If no vector artwork is available, it must be supplied as a bitmap file with a minimum of 300 DPI resolution and at the actual size.
• Vector artwork consists of a series of dots which are connected by a line. The advantage of this format is that files can be reduced and enlarged endlessly without losing any quality.
• The best-known vector formats are; “.eps”, “.ai” and “.pdf”.
• Full-colour digital, offset printing, laser engraving and direct printing can only produce the highest quality results when using vector-based artwork.
• Bitmap artwork consists of grid pixels. These pixels have different colours, and together they form the image. Bitmap artwork cannot be enlarged like vector-based artwork, because it leads to a dramatic loss of quality.
• To check if your artwork is bitmap zoom in on the artwork and the sharpness decreases.
• The best-known extensions for a bitmap file are; “.jpg”, “.png”, “.tif”, “.bmp” and “.psd”.
• Illustrator compatible EPS or PDF with all fonts outlined.
• To make sure all text are readable, we recommend a minimum text height of 0.8 mm.
• In the case of a thin, bold or reversed text, the size depends on the font type.
• If text cannot be converted to “outlines”, then the font type needs to be supplied with your artwork.
• A minimum distance of 0.2 mm should be provided between open and closed lines, and to texts and line widths at all times.
• Logos and texts should always be 2 mm from the edge.
• When backgrounds are to be printed edge to edge, please provide a 3mm bleed.
• Indicate any critical colour elements with the correct PMS colours.
• Colour information should be supplied as a Pantone Coated (PMS C) colour.
• When elements are supplied as PMS U (Uncoated) colours, we will convert them to PMS C (Coated) colours. Please note changes in colour results may arise.
• Where possible products with a coloured case will have white printed under the design. All artwork must be submitted as vector-based artwork with a minimum thickness of 0.25 mm.
• If a PMS C colour is not available, then the artwork should be submitted in CMYK.
• When printing in CMYK, not all colours can be matched accurately across the design.
• Fluorescent and metallic colours cannot be printed digitally and can only be approximately matched.
• We can further personalise your products with different names or serial numbers when digitally printing or laser engraving on some products.
• When you order personalised printing, the text should be supplied in the “Column A” of an excel spreadsheet and one underneath each other.
• Should you require any other text on the product, then these should also be submitted in separate columns, one underneath each other.
When two Bluetooth devices are paired, they learn about the profiles offered by the new partner device. Only devices that share the same profiles can transfer data successfully.
While Bluetooth defines the actual wireless connection between devices, a Bluetooth profile establishes the commands and functionality these devices can exchange using Bluetooth technology.
Enhanced Data Rate (EDR) is an optional part of the Bluetooth specification that provides for faster data transfer speeds and possibly improved battery life. Not all Bluetooth devices support EDR and depend on the Bluetooth version and supported profiles.
Note both devices need to support EDR, in which case EDR is used automatically.
UV digital printing is one of the most popular printing techniques used today. UV digital printing enables us to print a white base under any design and, results in vibrant colours even on dark surfaces. With accurate alignment and instant drying, UV digital printing is ideal for quick delivery and both short or long runs.
Moulded in PVC, this specialised process transforms a brand or product design from an idea to the ultimate working 2 or 3D product. Suitable for use when supplying wireless chargers, flash drives, speakers, power banks, hubs and cables.
Pad printing involves the transferring of ink from a silicone pad onto the product. These pads come in all shapes and sizes, and whether an objects’ surface is flat like a power bank, or curved like a round speaker, these pads conform to the product shape and print the design accurately.
Laser engraving is used extensively in the promotional products sector when branding metal and eco-friendly products. In this process, the laser engraves into the exterior of a product. It removes the top surface of the product, revealing the required design and leaving the raw lower material exposed or burnt.
Epoxy Dome stickers result from a process are where the design is directly digitally printed onto the stock and then coated with a protective layer of polyurethane. This transparent and glossy UV coating provides the ultimate protection against scratches in all types of weather conditions while enhancing and magnifying your brand for life.
Debossing is a method of stamping or indenting a design down into the paper, card, or leather stock to create a 3D effect. Debossing is the opposite of embossing and
Offset printing is the most common method when producing large volumes of printed material. In broad terms, offset printing works by transferring ink from metal plates to a series of rotating rubber sheets that in turn place the ink onto the paper stock. This method of printing produces sharp, high-quality print images and critical colour matching over long print-runs.
Sublimation is the process of printing a design onto transfer paper, which is then permanently dyed onto the fabric surface by applying heat and pressure. Sublimation printing is ideally suited for mouse pads, gel pads and cleaning cloths.
Plastisol transfer is a specialised process where the design is printed directly onto special paper before being transferred under heat and pressure to the fabric surface. Ideally suited to finished products like gel pads, carry cases, and EVA cases.
SA8000 is an auditable certification standard that encourages organisations to develop, maintain, and apply socially acceptable practices in the workplace, based on the following criteria: child labour, forced and compulsory labour, health & safety, freedom of association and right to collective bargaining, discrimination, working hours and remuneration.
SA8000 certification is a management systems standard, that is modelled on ISO standards. Certification is granted by independent TIC (testing, inspection and certification) certification bodies that are accredited and overseen by Social Accountability Accreditation Services (SAAS).
These TIC companies provide product compliance testing, factory inspections, pre-shipment inspections, quality system audits, consultancy and training. These are often referred to as "third-party" assessments, underlining the fact that an independent party, not the supplier or manufacturer, carries out these activities.
Sedex, the Supplier Ethical Data Exchange, is a not for profit membership organisation dedicated to driving improvements in responsible and ethical business practices in global supply chains. By becoming a member, a company shows dedication to social compliance.
Sedex has developed the Sedex Members Ethical Trade Audit (SMETA). This audit can be seen as a template for social auditing, that is internationally recognised and accepted by major companies.
SMETA audits can be conducted against two or four auditing pillars. The two pillars mandatory for any SMETA audit are Labor Standards and Health & Safety. The two additional pillars of a 4-pillar audit are Business Ethics and Environment.
They were introduced to further deepen the social responsibility aspect of SMETA audits.
A SMETA 2-pillar audit comprises the following modules:
Labor Standards
Health and Safety
Management Systems
Entitlement to Work
Subcontracting and Homeworking
Environmental assessment (shortened)
A SMETA 4-pillar audit covers the above elements, plus:
Environmental assessment (extended)
Business Ethics
What is BSCI Compliance?
The Business Social Compliance Initiative is a leading business-driven initiative for companies committed to improving working conditions, social compliance monitoring and the qualification of the supply chain worldwide.
Labour Protection
The BSCI Code of Conduct sets out 11 core labour rights, which participants and their business partners commit to implementing within their supply chains in a step-by-step development approach.
The Rights of Freedom of Association and Collective Bargaining
Fair Remuneration
Occupational Health and Safety
Special Protection for Young Workers
No Bonded Labour
Ethical Business Behaviour
No Discrimination
Decent Working Hours
No Child Labour
No Precarious Employment
Protection of the Environment
Social Responsibility
The BSCI Code of Conduct sets the approach undertaken by members who participate in BSCI and their producers to incorporate social responsibility at the core of their business.
Code Observance
Workers' Involvement and Protection
Supply Chain Management and Cascade Effect.
Grievance Mechanism
For further information, please visit - https://www.amfori.org/
The ISO 9001:2008 standard is a company level certification published by the International Organisation for Standardisation. This standard is based on many quality management principles, including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
Companies following the ISO9001:2008 ensures that their customers are supplied consistent, quality products and services.
The ISO14001:2004 standard is a company level certification published by the International Organisation for Standardisation. This standard does not state requirements for environmental performance but maps out a framework that a company or organisation can follow to set up an effective environmental management system. It can be used by any organisation regardless of its activity or sector.
ISO14001:2004 can provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved.
Our FastTrack quoting system now allows you to generate both your own Distributor quotation and your End-users quotation from any product page.
This system will enable you to select the product, related accessories and packaging options from one page and build all of this into one quotation. Select your branding options, adjust your selling margins and include set-ups, or not in the final quote.
Additional features allow you to adjust your quantities, create default margins, add your own text to any quote and store the selection for later use. The quote can be copied directly into an email or can be sent to your email address.
We prepare a combined (distributor and end-user) PDF quote for your reference as well as sending you an end-user quotation at the same time.
For further information, please watch our FastTrack video, available on each FastTrack Selection Tab on each product page.
The Regulatory Compliance Mark (RCM) is a trademark owned by the electrical regulator (Regulatory Authorities (RAs)) and Australian Communications Media Authority (ACMA). RCM is used by both Australian and New Zealand regulators to indicate that an electrical product meets safety and EMC requirements.
Importers and manufacturers in Australia and New Zealand must be registered to use RCM labelling. When a product has been locally certified, the importer can place the RCM trademark onto the product to declare it complies with the electrical safety regulations of Australia and New Zealand.
Lithium batteries are an integral part of everyday life due to their compact size, long life and high energy output. They are used in a wide variety of industries from medical to consumer electronics, industrial to transportation applications and are a popular choice for manufacturers around the world.
It is, however, important to note that lithium batteries have been classified as dangerous goods for transportation purposes. To safely transported by air, road, rail or sea, they must meet the provisions mentioned in UN38.3.
UN38.3 comes from "The United Nations Recommendations on the Transport of Dangerous Goods Manual of Tests and Criteria" and applies to batteries transported either on their own or installed in a device.
UN38.3 has been adopted by regulators around the world. It includes a thermal test, altitude simulation, vibration, shock, external short circuit, impact, overcharge and forced discharge tests.
There may be several reasons that cause these messages to appear:
- the flash drive has been encrypted and is password protected.
- the file format is not recognised by the computer system.
- the flash drive has some software corruption or hardware failure.
- if the file format is not recognised, you might need to install a suitable driver or merely use it in those computers that can identify such file format.
- if you are sure that it is software corruption, usually the flash drive can be reused by formatting it again, but all the data stored in it will be lost.
- if the flash drive has a hardware failure, you may need to replace it with a new one.
Please follow these steps to format and erase a USB Flash Drive.
- Insert the USB Flash Drive into a USB port on your computer.
- Click on the "Start" button and then click on the "My Computer" option.
- Right-click on the flash drive in the "Devices with Removable Storage" section and then click on the "Format" option.
- A formatting dialogue box will appear. Select a format type in the "File System" box, such as FAT32.
- Rename your flash drive in the “Volume Label" box. Leave all of the other settings on their default values.
- Click on the "Start" button.
- Click on the "OK" button when it asks if you are sure to erase all of your data.
- Close the formatting dialogue box after the formatting process completes.
- USB 2.0 supports devices at a faster speed if the device is designed for USB 2.0, i.e. USB Flash Drive and USB Hard Disk. USB 2.0 can operate at a Hi-Speed mode, the data transfer rate is increased to 480 MB/s.
- USB 3.0 can operate at a SuperSpeed mode with the data transfer rate up to 5 GB/s. Today most computer systems and USB flash drives support USB 3.0.
- USB 3.1 can operate at a SuperSpeed mode with the data transfer rate up to 10 GB/s.
- USB 3.2 is currently the newest version, which can operate at a SuperSpeed mode with the data transfer rate up to 20 GB/s.
Although around for a number years On-The-Go flash drives are now growing in popularity. Extended storage capabilities of smartphones and tablets or transfer data to and from your laptop computers all by the same device.
With the added benefit of dual connectors in the same model, these OTG drives will provide convenient storage capacities in and out of the office for the years ahead. Available in several configurations including; Standard USB (Type-A) to Type-C, Standard USB (Type-A) to Micro USB and Standard USB (Type-A) to Lightning.
Non-Deletable or Locked Data is data that is loaded and then locked on the flash drive by the factory. This data cannot be deleted by the user.
When supplying Non-Deletable data, the flash drive is typically separated into two partitions or sections.
The Locked partition will store your client's data files and once locked, the user can no longer store additional data in this section or delete data from this section.
The Unlocked partition can be used by the user to add, delete and store their own data as required.
Please note: Should your client need the Non-Deletable Data removed from the Locked partition after delivery, extra charges will apply.
When a partitioned flash drive is inserted into the computer’s USB port, both partitions will appear in the “Devices and Drives” area under their respective names.
The Locked partition will appear as a CD-ROM and will be “read-only”.
In contrast, the Unlocked partition will appear as a “USB Drive” or a “Removable Disk”. Depending on how your computer is configured these drives may open automatically open up or need to be opened independently.
When a partitioned flash drive is inserted into the computer’s USB port, both partitions will appear in the “Devices and Drives” area under their respective names.
The locked partition will appear as a CD-ROM and will be “read-only”.
In contrast, the unlocked section will appear as a “USB Drive” or a “Removable Disk”. Depending on how your computer is configured these drives may open automatically open up or need to be opened independently.
From only 100 pcs we can provide rubber-coated PMS (Pantone) colour matched flash drive bodies.
Just provide us with the PMS C colour, and we will deliver your customised flash drives without any additional delay to the production time.
Qi is pronounced “Chee”, is an open standard that defines wireless power transfer using inductive charging over distances of up to 40 mm. This universal standard was developed by the Wireless Power Consortium and is used by Apple, Samsung, Huawei, Motorola and others.
Yes, USB ports on your computer can be used with wireless chargers. Although for optimum performance is recommended that the wireless charger and it’s cable be connected to the AC power adaptor supplied with your device.
Typically, USB ports found on computers will deliver 350 - 500 mA (max output), while phone adaptors will provide between 1.0 – 2.1 Amp (max output), up to 4 times more output current. This higher output current will result in a quicker and more efficient charging process.
Computers can charge your smartphone when using a cable as there is a direct connection between the power source and the device resulting in minimal transmission loss during the charging process.
Computer USB ports are not recommended as a power source for wireless charging over long periods. These ports are designed to operate low current devices such as flash drives, mice etc. Computer USB ports do not supply enough current to efficiently run a wireless charger due to the induction process and transmission losses during this process. Generally, a wireless charger will require more than 1.0 Amp input current to operate efficiently and the computer USB Port will only deliver 350 - 500 mA (max output).
Foreign Object Detection ensures the wireless charger stops working when a foreign metal object such as a coin, a metal stapler etc. is placed on the charging plate.
The wireless charger must recognise, and only charge devices that are Qi-wireless compatible as the continued charging process may cause damage to the charger, cable, computer or furniture.